OUR PRINCIPLES OF DOING BUSINESS
We do everything we can to make our products better. We improve material, and add back features and construction details that others have taken out over the years. We never reduce the quality of a product to make it cheaper.
We price our products fairly and honestly. We do not, have not and will not participate in the common retailing practice of inflating mark-ups to set up a future phony "sale". In fact we have never ever held a "Sale" either on this Portal or in our Store.
We ship faster than anyone we know of. We ship items in stock the day after we receive the order. At the height of the last Diwali season the longest time an order was in the house was 36 hours, excepting the custom alterations, which took another 12 hours. Our average delivery time to our Patrons in USA for orders without alterations was about 4 working days i.e. our American Patrons received their favorite desired dresses in four working days flat from the date of their order.
We believe that what is best for our customer is best for all of us. Everyone here understands that concept. Our sales and service people are trained to know our products and to be friendly and helpful. They are urged to take all the time necessary to take care of you. They follow the minutest details of your order instructions.
We are able to sell at lower prices because we have eliminated middlemen; because we have placed our contracts directly with the manufacturers who have proven that they are cost conscious, efficient and forever evolving with the changing times and who can understand our customers needs and desires. We are able to sell at lower prices because we have complete marketing control of two of India's biggest brands "Sentiments" and "Seasons" which is marketed and sold by us to over 300 Top Niche Retail outlets situated in more than 100 cities and towns in India and abroad.
We are able to sell at lower prices because we operate efficiently. All unnecessary costs are eliminated and no special inventory is maintained for this portal. Our entire computerized inventory is maintained in our Retail Super Store situated at Santa Cruz (West), Mumbai and all your orders are directly shipped from the Sales Department of our store which ensures no dead stock and enables our net customers to purchase all the latest and the best designer wear in Real Time. Our people are hard working, intelligent and share in the success of the company.
We pride ourselves on delivering the best possible shopping experience to you and all of our customers. That means that from the moment you enter the shop zone section of this site to the moment your order is delivered to your door, we are dedicated to your satisfaction. We're here to help you 24 hours a day, 365 days a year. You can contact us by email or on our Mumbai phone nos:- 91-22-600 0846 - 600 0816 - 6491524. We always answer your customer service and order status emails within 24 hours. We're also committed to empowering you to get what you need, instantly, right here on our site. To track your orders, just login.